1. Company Information

In accordance with applicable Spanish and European legislation, the following information is provided:

Company name: CANAL IP NETWORK, S.L.
Trademark: Drency
Tax ID (CIF): ESB60678760
Email address: marta (@)drency.com

CANAL IP NETWORK, S.L. is the owner of the Drency platform and all related content, unless otherwise stated.

2. Purpose of the Website and Services

Drency offers customized print-on-demand products, including personalized wall art and similar physical products created from photos or custom information provided by customers.

All products sold on this website are made-to-order and produced specifically for each customer after the order is placed.

Drency does not sell digital downloads unless explicitly stated on a product page.

3. No Affiliation or Endorsement

Drency is not affiliated with, endorsed by, sponsored by, or officially connected to Etsy, Amazon, Instagram, Facebook/Meta, TikTok, or any other third-party platforms that may be mentioned.

Any references to third-party platforms are provided solely for informational purposes.

4. User Responsibility

Customers are responsible for ensuring that any photos, text, or other materials they submit for customization:

  • Do not infringe copyright, trademark, or other intellectual property rights
  • Do not violate any applicable laws
  • Do not contain unlawful, offensive, or inappropriate material

By submitting content, the user confirms that they have the right to use such material.

CANAL IP NETWORK, S.L. assumes no liability for the misuse of submitted content or for any legal consequences arising from customer-provided materials.

5. No Guarantees

Due to the custom nature of the products, final printed colors and materials may vary slightly from what is displayed on screens.

We make reasonable efforts to ensure the highest quality standards, but minor variations may occur due to printing processes, materials, or monitor calibration.

6. Intellectual Property

All content on this website, including texts, images, product designs, logos, branding, and software, is the property of CANAL IP NETWORK, S.L. or its licensors unless otherwise stated.

Such content is protected by intellectual and industrial property laws.

Unauthorized reproduction, distribution, or commercial use is strictly prohibited.

7. Limitation of Liability

CANAL IP NETWORK, S.L. shall not be liable for:

  • Errors or omissions in the content
  • Service interruptions or technical issues
  • Delays caused by shipping carriers or production providers
  • Damages arising from the use or inability to use the website

Use of the website and services is at the user’s own risk.

8. Applicable Law and Jurisdiction

This Legal Notice is governed by Spanish law.

Any disputes arising from the use of the website or services shall be subject to the jurisdiction of the courts of Spain, unless otherwise required by applicable consumer protection regulations.

9. Product Policy — Custom Products, Returns and Exchanges

Made-to-Order Custom Products

All products sold by Drency are customized print-on-demand items produced specifically for each order.

Because each item is created individually according to the customer’s specifications, orders cannot be cancelled, returned, or exchanged once production has started, except in the cases described below.

Returns and Exchanges

Due to the personalized nature of our products, we do not accept returns or exchanges.

However, if a product arrives:

  • damaged
  • defective
  • or incorrect due to a production error

customers must contact us within 7 days of delivery and provide photographic evidence of the issue.

If the problem is confirmed, we may offer:

  • a replacement product, or
  • another appropriate solution depending on the case.

Shipping Damage

If a product arrives damaged during shipping, customers must notify us promptly and provide photos of:

  • the damaged product
  • the packaging

This allows us to investigate the issue with the shipping provider and arrange a replacement if applicable.

Payment Processing (Stripe)

Payments are processed through Stripe, a third-party payment service provider.

CANAL IP NETWORK, S.L. does not store full payment card details on its systems.

Stripe processes payment-related data in accordance with its own privacy policies and terms.